Service Level Agreement (SLA)

Service Level Agreement (SLA)

Updated: January 2011


This Service Level agreement (SLA) also known as our Uptime Guarantee applies to you if you have ordered any hosting plan ("service") and you are in good financial standing with HostMyDomainNow.

Service Level

HostMyDomainNow endeavors to have network connectivity available by http access by third parties 99.9% of the time ("web site availability").


In the event that there is no web site availability, HostMyDomainNow will credit the monthly service charge for the service as calculated below and as measured 24 hours a day in a calendar month. The maximum credit is not to exceed the monthly service charge for the affected month:

Uptime Guarantee SLA Credit
99.9% uptime Guaranteed
99.8% uptime 10% credit
99.7% uptime 20% credit
99.6% uptime 30% credit
99.5% uptime 40% credit
99.4% uptime 50% credit
99.3% uptime 60% credit
99.2% uptime 70% credit
99.1% uptime 80% credit
99.0% uptime 90% credit
Less than 99% 100% credit

To claim an SLA credit you must submit a support ticket to the billing department from within the Customer Support Center on our website within seven (7) business days of the claimed outage so that we may check our stats. You must include the service type, primary domain, contact information, the dates and times of the unavailability of your website and a full description of the service interruption. Your SLA claim will be researched and the downtime verified by the billing department and if your claim is ascertained a credit will be issued accordingly. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no web site availability.


Credits shall not be provided to you in the event that you have no web site availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, programs or applications, or (iii) circumstances beyond HostMyDomainNow's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, DDoS attacks (distributed denial-of-service), unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.


Online problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to HostMyDomainNow. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and the data center utilized by HostMyDomainNow, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.

Modifications to the Service Level Agreement (SLA)

HostMyDomainNow hereby reserves the right to amend, alter, modify, replace or suspend this Service Level Agreement (SLA), from time to time, in its sole discretion. All changes to this Service Level Agreement (SLA) will be effective when posted on the HostMyDomainNow website.

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